Business Leadership Freedom: My Journey from Overwhelm to Purpose

Justine’s Path to Visionary Leadership

One Christmas, I picked up a book, 10x Is Easier Than 2x: How World-Class Entrepreneurs Achieve More by Doing Less by Dan Sullivan and Benjamin Hardy. The title seemed as daunting as its ideas. I struggled at first, not quite believing that shifting my focus from doing more to doing what truly matters could create business leadership freedom. But gradually, the fog lifted. I realised that real success isn’t about piling on more tasks or chasing perfection, it’s about carving out genuine freedom: the freedom to lead, to live, and to build something meaningful without losing yourself in the process.

That moment changed everything.

At the same time, we were deepening our work with the Entrepreneurial Operating System (EOS), a framework that helped us put structure around our vision, improve accountability, and align our leadership team. EOS gave us the clarity and tools to turn insights into action. It became the backbone of how we run our business and support our clients, combining the practical with the visionary.

I shared what I’d learnt with our leadership team, and we saw our own struggles reflected back at us. We weren’t here just to manage busy work, we wanted to support business owners who were weighed down by an ever-growing load that simply wasn’t working for them or their business. We recognised that our most valued clients aren’t defined solely by numbers, but by a shared desire to break free from stress and rediscover their passion.

This isn’t a polished fairy tale, it’s the real, sometimes messy journey of trial, error, and growth. EOS helped us simplify. 10x helped us dream bigger. And every stumble taught me the value of stepping back, shedding the weight of endless distractions, and rediscovering what truly matters.

Challenges

In 1998, Justine pioneered New Zealand’s first virtual assistant provider. Over two decades, she built and scaled the company, leading the way in virtual business support. But like many entrepreneurs, she found herself deeply entrenched in operations. For years, she was at the center of everything, overseeing client work, managing her team, and keeping the business running. She knew she couldn’t sustain this model if she wanted to truly scale.

1

The Shift from Operator to Visionary

Justine recognised that to grow, she needed to step out of day-to-day operations. Through structured systems, leadership development, and refining her business model, she transitioned from being the operator of her business, to its strategic leader.

2

A Business That Ran Without Her

By implementing the Entrepreneurial Operating System (EOS), Justine created the structure and accountability needed to step out of day-to-day operations and lead with clarity.

3

A New Problem Emerged

As Justine worked with more business owners, she saw a pattern emerge. Many were in the exact position she had been in. They had successful businesses but were still stuck in the weeds, unable to step back without everything falling apart.
This realisation led to her next venture.

The Shift: Creating The Lever

With Your VA running as a self-sustaining company, Justine had the space to think bigger. She saw that while virtual assistant services helped business owners reclaim time, many needed something more – a fundamental shift in how their businesses operated.

This led to the creation of The Lever, a company designed specifically for business owners who needed to move from overworked operator to strategic leader.

1
A Different Kind of Support

The Lever wasn’t just about delegation, it was about building self-managing businesses. Justine and her team introduced the Virtual Business Manager (VBM) model, offering business owners the structure, accountability, and leadership support they needed to fully step back.

2
A Defined Client Journey

Justine developed a structured framework to guide business owners through transformation: The Reset Call, The Strategic Roadmap, The Shift and The Leveraged Leader.

3
Parallel Growth

While Your VA continued to provide VA services, The Lever became the solution for business owners ready to step back and scale sustainably.

4
Focus on Strategic Leadership

Justine’s shift allowed her clients to move beyond operational tasks and focus on strategic leadership, similar to her own transformation.

The Transformation

By creating The Lever, Justine not only expanded her impact but also proved that the key to real growth isn’t doing more – it’s building a business that can thrive without you.
A Visionary Leader
Justine successfully transitioned from being in the trenches to leading at a strategic level, allowing her to build not just one, but two thriving businesses.
A Scalable Model
The Lever gave business owners a clear path to transition from busy operators to confident leaders, just as Justine had done for herself.
Sustainable Freedom
Instead of just helping business owners outsource tasks, The Lever gave them the structure to scale without burnout, allowing them to step into true leadership.
Justine’s journey proves that true success isn’t about working harder—it’s about stepping back, thinking bigger, and building a business that works for you, not because of you.

Key Takeaways

More Transformations

Leverage

Lead with Clarity, Scale with Confidence.

The place for smart female-led business owners who want the freedom to do business and life on their terms.