When you know what needs doing
We’re the people to make it happen
You’ve done the thinking. What’s missing is the capacity, or the expertise, to see it through. We bring both, and we own it.
Free. 30 minutes. You’ll leave knowing if we’re the right fit.
The gap is rarely one thing.
Sometimes it’s a strategy that went into a folder and never came out. Sometimes it’s the day-to-day that still runs through you, every single week.
It shows up as projects sitting at various stages of done. Quality slipping because everyone’s running too fast. A team or committee already at capacity. Operations that still live in someone’s head.
Handing out tasks doesn’t close it. The task moves, but you still hold the plan, chase the progress and catch what slips.
Different problems, same gap: nobody has the capacity to own it.
That's where we come in.
The levers you can pull.
A lever lets a small push move something heavy. In business, that’s leverage: getting further than your time and team could ever take you on their own. Every organisation runs on six levers. When one is stuck, everything feels heavy. We take hold of it, own it, and turn your effort into momentum.
Operations
HOW THE WORK GETS DONE
The process that lives in your head gets written down, handed over and run by your team. Priorities are clear every week, and nothing waits on you to move.
Finance
THE NUMBERS AND THE SYSTEMS BEHIND THEM
Invoices go out on time. Xero reconciles without you thinking about it. You see your numbers every month, in plain English.
Tech
SYSTEMS, AUTOMATION AND AI
The system you’ve outgrown gets replaced, and the one you’re paying for actually gets used. Repetitive work is automated, and your team knows how to use AI safely.
People
STRUCTURE, HIRING AND SUPPORT FOR LEADERS
A new hire knows exactly what they’re doing on day one. Roles are clear, and the team grows without growing pains.
Governance
POLICIES, DECISIONS AND ACCOUNTABILITY
Policies are current, decisions are recorded and board papers go out on time. When the executive changes, the organisation doesn’t skip a beat.
Marketing
BRAND, WEBSITE AND CONTENT
The website gets finished. The newsletter goes out every week. The marketing plan that never made it past the document finally happens.
Hand over the outcome.
Your Business Operations Manager owns it, whether it’s one project or the day-to-day. She works out what needs to happen, brings in the right specialist when the work calls for it, and makes sure it lands. You get options, not problems, and you’re never the one chasing.
Behind her is our specialist team, with Justine setting the standard and keeping an eye on where you’re heading, not just how the work is tracking. Everything is documented as we go, and it stays yours.
No longer the answer to every question.
A business that works for Graham, not because of him.
Graham knew exactly where Mantle was heading. The trouble was, most of how it ran lived in his head, inside a system the team had outgrown. Every question came back to him. We moved them from WorkflowMax to Scoro, documented more than 40 processes, then trained Mantle’s own Operations and Administration Manager to run it all. Now his team has what they need, and Graham can step away.
Trust takes proof.
Here’s how we earn yours
We match you with the right Business Operations Manager. We look at their expertise, what you need and how you like to work.
Scope and price are agreed before work begins. You know what you’re getting, and what the investment is, up front.
You hear from us every week. We run on EOS, so there’s a steady weekly rhythm and clear priorities. Projects and ongoing work both get a weekly check-in, and on ongoing work we sit down together every 90 days to review what your Business Operations Manager owns and what’s next.
It keeps going when people change. If your Business Operations Manager is away or moves on, another of our managers steps in. Your files, notes and projects live in our secure client management system, so the next person picks up exactly where the last one left off.
Celebrants Aotearoa has had several executive teams since 2016. Hazel has been the constant through every one of them, so knowledge doesn’t leave the room when the people do.
What it feels like when it's working.
The week starts with a plan, not a pile. Your team knows who to go to, and it isn’t always you. You think about where you’re heading, not what’s slipping. There’s room again for the work only you can do.
“What seriously impressed me was your structured, methodical way of working. This is what we’ve done, this is what’s happening in the next few days, and these are the decisions we need from you. And you communicated so well throughout, even when things kept shifting.”
Start here
What have you got that needs an owner?
Tell us what it is, one project or the day-to-day. Justine will tell you honestly how we’d approach it, and whether we’re the right people to own it.
Free. 30 minutes. You’ll leave knowing if we’re the right fit.